Receptionist

About the role

A friendly, professional, and organized Receptionist to serve as the first point of contact for our mental-health clinic, creating a welcoming and supportive environment while ensuring efficient operations.

Responsibilities

• Answer and route incoming phone calls promptly and professionally using a multi-line telecommunications system.
• Greet clients, visitors, and community partners with courtesy and compassion.
• Direct walk-in clients and visitors to the appropriate staff members or services.
• Schedule, confirm, and manage appointments daily.
• Maintain client confidentiality in accordance with HIPAA and organizational policies.
• Assist with patient registration, intake paperwork, and data entry.
• Monitor the reception area to ensure a professional and welcoming atmosphere.
• Respond to general inquiries and provide information about clinic services.
• Support staff with filing, scanning, and other office duties.
• Coordinate communication between clients and clinical staff.
• Assist with financial intakes when needed.
• Print and distribute routine schedules and service reports.

Incumbent must be highly organized with multi-tasking skills, capable of managing requests from multiple staff in a high-traffic, high-noise setting. Strong interpersonal skills are essential.

Requirements

• High School Diploma (required).
• Prior mental-health experience (preferred).
• Ability to communicate and work effectively in a fast-paced setting; ability to plan, implement, and prioritize assignments.
• Bilingual skills (English/Spanish) preferred.
• Work well in a team setting.

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM.

Benefits

• Employer-cost sharing of health insurance (includes 50% of elected dependent coverage).
• Employer-paid short-term disability insurance.
• Loan forgiveness program.
• Employee Assistance Program.
• Pet insurance.
• Employer-paid term life insurance.
• Employer-match retirement contributions (up to 5% of base salary).
• Optional dental, vision, life, and long-term disability insurance.
• Wellness program.
• 12 paid holidays per year.
• 2 weeks paid vacation leave per year with graduating accrual rate.
• 2+ weeks paid sick leave per year.