Receptionist

About the role

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The role involves performing various administrative support duties and clerical operations. The incumbent reports directly to the Office Manager with a dotted line reporting to the Intake Manager.

Responsibilities

• Welcome clients and visitors by greeting them, in person or on the telephone
• Alert firm personnel of visitor arrivals
• Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system
• Maintain reception area cleanliness and monitor potential security risks
• Assemble and stamp mailers by specific deadline
• Set up boardroom meeting space and provide refreshments to guests
• Distribute and oversee incoming and outgoing mail
• Complete clerical and other duties as requested
• Conduct client satisfaction surveys
• Daily administrative tasks including filing, scanning, and managing schedules
• Regular, consistent, punctual attendance
• Other duties as assigned

Requirements

• Minimum of High School Diploma or GED required
• Must be able to type 45 wpm accurately
• No supervisory responsibilities

Skills

• Excellent clerical and general office administration skills
• Excellent written and verbal communication skills; organizational and time management skills
• High command of English grammar, usage, punctuation, and spelling
• Highly proficient in Microsoft Office Suite or similar software and computer knowledge
• Strong attention to detail
• Ability to meet timelines, maintain professional demeanor, and adapt to changing priorities efficiently
• Ability to establish and maintain effective work relationships
• Coordination to operate standard office equipment (computer, phone, printers, scanners, etc.)
• Exceptional interpersonal and customer service skills
• Patience and professionalism in dealing with difficult visitors and clients

Schedule

This is a full-time in-office position, standard hours Monday - Friday, 40 hours per week. Some overtime may be necessary based on projects.