Receptionist

Specific Responsibilities and Tasks

• Answer the phone and in-person inquiries and accurately log as directed.
• Utilize office/clubhouse equipment (FAX machine, copier, computer programs) skillfully and proficiently.
• Present members with necessary fitness equipment/devices and please monitor the fitness room every ½ hour.
• Membership:
  • Aid new members with completing necessary paperwork, collecting money and generating receipts.
  • Enter new information into member's file.
  • File new member forms.
  • Keep and monitor updated expiration lists.
• Homeowner Information:
  • Enter new information into both alpha and unit number lists.
  • Maintain and manage new homeowner questionnaires.
• Work Requests/ Messages:
  • Record messages on spiral carbon message notes.
  • Log-in variance requests and file in the Architecture folder.
  • Check answering machine for any messages and give message to the appropriate person.
  • Return phone calls as directed by the Clubhouse Director or Property Superintendent.
  • Transfer messages to pool area if directed.
  • Communicate with lifeguard(s) regarding pool and sauna.
• Facilities Usage:
  • Keep and closely monitor an accurate daily facilities usage log at the desk (classes, fitness room, meeting room, lounge, racquetball courts, tennis courts and pool).
  • Aid homeowners and members with completing necessary paperwork to reserve facilities (lounge, meeting room, pool).
  • This will include collecting and providing accurate receipts for deposits and rental fees.
  • Log facilities usage information as directed by Clubhouse Director.
  • Submit collected deposits and fees daily to Clubhouse Director.
• Complete a daily clubhouse close-up check list at the end of each work day to be submitted to and reviewed by the Clubhouse Director the following day.
• Copy, collate, staple and sort monthly Valley News as directed by the Clubhouse Director.
• Complete any other task as directed by the Clubhouse Director.