Receptionist

About the role

Johnson County Clin-Trials is seeking a positive, outgoing Front Office Receptionist to join our team. This full-time position serves as the first point of contact for patients, study participants, sponsors, and visitors at the clinical research site, creating a welcoming, professional, and organized environment that supports the integrity and efficiency of clinical trial operations.

Responsibilities

• Greet all visitors with a warm and welcoming smile.
• Support check-in and check-out services, ensuring completeness and accuracy of clinic and patient records.
• Answer, direct, and/or assist incoming phone callers in a multi-line phone system with high customer service in a timely and friendly manner.
• Maintain the reception, break room, and patient areas in a clean and organized manner.
• Coordinate with other administrative staff to ensure continuous improvement for smooth processes and visitor support.
• Perform other duties assigned by the function Manager.

Requirements

• High School Diploma or equivalent (required).
• 2-year degree (preferred).

Skills and Competencies

• Ability to use Microsoft Office (Word, Excel) and company systems.
• Warm, professional demeanor with patients, sponsors, and staff.
• Clear verbal and written communication; ability to relay information accurately.
• Accurate data entry, appointment scheduling, and documentation.
• Ability to manage phones, visitors, and administrative tasks simultaneously.
• Understanding of patient privacy and data protection protocols.

Physical Requirements

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers to handle or feel.
• Ability to lift and/or move up to 25 pounds.

About Us

JCCT has provided exceptional customer service to clients, volunteers, and vendors for the last 20 years. Recognized as one of the best clinical research sites in the United States, we are actively growing through acquisition and organic growth. Our clients come from all over the world to place studies at our research sites. We pride ourselves on a family-focused environment where we support, accept, and respect you as an individual.

Our vision is to make a difference in the world by improving the health and wellbeing of others through pharmaceutical research and drug development. Our impact is driven by genuine care, support, and customer service provided to our employees, volunteers, and sponsors.