Receptionist

What this job involves

The Receptionist serves as the first point of contact for visitors and clients, providing exceptional customer service and creating a positive impression of the organization. This position requires excellent communication skills, a professional demeanor, and the ability to handle various administrative tasks. The Receptionist plays a vital role in ensuring smooth daily operations and assisting with clerical duties within a commercial real estate (CRE) environment.

• Front Desk Operations: Greet visitors, clients, and vendors in a friendly and professional manner, ensuring a positive experience and providing assistance as needed.
• Phone and Email Management: Answer incoming calls, transfer to the appropriate individual or department, and take accurate messages when necessary. Respond to emails promptly and effectively.
• Visitor Management: Monitor and manage visitor access and security, ensuring that all protocols are followed.
• Scheduling and Calendaring: Manage meeting room bookings, schedule appointments, and maintain shared calendars for the office.
• Administrative Support: Provide administrative assistance, such as data entry, filing, photocopying, and organizing documents and files.
• Mail and Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages for shipment using appropriate methods.
• Facilities Coordination: Coordinate with facilities management teams for maintenance requests, repairs, and office supply orders.
• Travel and Expense Management: Assist with travel arrangements, including booking flights, accommodation, and transportation. Process expense reports and reconcile receipts.
• Communication Liaison: Effectively communicate messages, instructions, and information to staff members, clients, and visitors.
• Office Coordination: Assist with coordinating office events, meetings, and conferences, including organizing catering, room setup, and audiovisual equipment.

Requirements

• Proven experience as a receptionist or in a similar customer-facing role, preferably within a professional or CRE environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with individuals at all levels.
• Strong interpersonal skills, with an emphasis on delivering exceptional customer service.
• Proficient computer skills, including MS Office Suite (Word, Excel, Outlook), and knowledge of office equipment such as printers, scanners, and telephone systems.
• Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor, with strong interpersonal and communication skills.
• Able to handle sensitive and confidential information with discretion.
• Problem-solving skills and the ability to remain calm and composed in high-pressure situations.
• Flexibility and adaptability to changing work demands and willingness to take on additional responsibilities as needed.

Desired experience and technical skills

• Previous experience in a commercial real estate (CRE) environment.
• Certification in administration or a related field.
• Familiarity with property management software and systems.
• High school diploma or equivalent; additional certification or coursework in administration or a related field is a plus.