Receptionist

Position Summary

The HCV Clerk/Receptionist is responsible for answering phones and greeting HAJ visitors, providing/receiving program specific paperwork, filing and day-to-day operations, and basic functions of the HAJ.

Essential Functions

• Type, proofread and/or send a variety of reports, letters, memos and emails
• Perform various clerical duties including but not limited to:
• Accepting and providing clients with paperwork
• Answering phone calls and fielding questions
• Assisting HCV staff with filing paperwork
• Providing clients with copies of paperwork or assisting HCV staff with making copies
• Aiding in preparing moving folders for HCV staff
• Aiding in preparing and/or mailing recertification packets and other documents to clients/landlords
• Aiding in file creation and/or preparation for annual and interim interviews
• Aiding in sending and/or tracking verification requests and sending follow-up notices as required
• Facilitating signatures with landlord and client on HAP contract
• Aiding in tracking repayments on spreadsheet, providing receipts for clients who have repayment agreements
• Organizes appointments, briefings and meetings for HCV staff with clients and/or landlords
• Operates a variety of office equipment including computers, copiers, fax and scanners
• Inputs and retrieves data and organizes and maintains data records and files
• Able to maintain strict confidentiality of information
• Performs other duties as assigned

Success Factors/Job Competencies

• Computer proficiency with Microsoft Office Suite products and a variety of other software applications
• Teamwork – demonstrated ability to be a team player and able to work together to achieve common team goals
• Planning – ability to think ahead and plan over a one-to two-year time span
• Time Management – multitask and organize multiple priorities
• Technical skills – ability to utilize all standard office technology including scanners, fax machines and personal computers
• Excellent interpersonal and communications skills
• Commitment to company values

Physical Demands and Work Environment

• The physical demands and work environment characteristics described here are representative of those which must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Work environment: The noise level in the work environment is usually moderate.

Qualifications Required

• High School Diploma
• One-year experience as Clerk/Receptionist and at least one-year experience in one or more disciplines, housing choice voucher program, low-income public housing program, real estate, property management or other social service areas (WIC, TANF, SNAP, etc)
• Knowledge of file retention and protocol
• Must pass a basic HCV training course within 6 months of hire
• Must possess a valid Illinois driver’s license or be eligible to obtain one
• Must be able to pass a criminal background check

Qualifications Preferred

• Associate’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field
• Two years’ experience as Clerk/Receptionist and at least two years’ experience in one or more disciplines housing choice voucher program, low-income public housing program, real estate, property management or other social service areas (WIC, TANF, SNAP, etc)
• Working knowledge of housing programs and social services programs in the Joliet area
• Fluency in one or more languages (Spanish preferred)
• Must possess a valid Illinois driver’s license or be eligible to obtain one
• Must be able to pass a criminal background check

Performance Standards

• Annual performance appraisal
• Attainment of annul goals established between supervisor and employee

Salary Range

$20.65 - $23.18/hr