Receptionist

About the role

Job Title: Receptionist. Department: Access.

This position provides communication, reception services and clerical support to the organization while maintaining confidentiality and professionalism. The position operates the telephone switchboard, answers and triages calls, manages the voicemail system, receives visitors and performs clerical duties as assigned by the Supervisor.

WORKING RELATIONSHIPS: REPORTS TO: Access Supervisor. SUPERVISES: None. INTERPERSONAL RELATIONSHIPS: All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.

Responsibilities

• Answers multi phone lines, triages and directs calls
• Programs and maintains voice mail system
• Orients staff to communication systems, pagers, voice mail
• Provides patient information to staff and vendors on request
• Provides information to callers regarding services and programs
• Provides reception services and support: Greet, sign in and direct visitors
• Maintains lobby and reception area
• Other duties as assigned
• Provides clerical services and support: Responsible for outgoing mail
• Distributes incoming mail
• Types correspondence
• Orders office supplies bi-weekly
• Orders business cards for staff
• Reserves conference rooms for meetings
• Updates staff phone list
• Sends urgent death reports to the team