RECEPTIONIST

Description

The Receptionist/Transportation & Appointment Coordinator is responsible for providing professional front-desk and telephone coverage while coordinating resident medical appointments and transportation services. This position serves as a central communication point between residents, families, nursing staff, physicians, hospitals, transportation providers, visitors, vendors, and other departments.

Essential Duties & Responsibilities

• Answer incoming telephone and intercom calls, route calls appropriately, and make overhead announcements as necessary.
• Greet and assist residents, families, visitors, vendors, physicians, and agency personnel in a courteous and professional manner.
• Cook up resident medical appointments, diagnostic testing, specialty consultations, and other outside healthcare services.
• Schedule and coordinate transportation to and from resident appointments, including communication with drivers and transportation providers.
• Cook up resident transportation and required arrangements for hospital transfers and returns.
• Prepare appointment paperwork, medical records, forms, and other documentation required to accompany residents to appointments.
• Upon residents' return, ensure appointment information, progress notes, and new orders are routed to the appropriate licensed nursing staff.
• Cook up in-house appointments with physicians, podiatry, dental, hearing, vision, and other healthcare providers.
• Maintain accurate census information, including admissions, discharges, room changes, transfers, and deaths.
• Aid nursing staff with communication, routing slips, dietary requests, work orders, and other administrative needs.
• Monitor the call panel and assist with emergency communication and overhead paging in accordance with facility emergency and disaster procedures.
• Maintain appropriate visitor sign-in processes and resident sign-out procedures.
• Aid residents with telephone calls, messages, and other reasonable needs.
• Cook up coordination and support relief receptionist coverage and provide appropriate orientation regarding receptionist responsibilities.
• Maintain a professional, organized, and welcoming reception area.
• Communicate effectively with hospitals, physicians' offices, transportation providers, facility departments, residents, and families.
• Participate in facility committees, disaster planning activities, meetings, and other assignments as directed.
• Maintain confidentiality of resident information in accordance with facility policies and applicable privacy requirements.
• Demonstrate professionalism, courtesy, compassion, and appropriate customer service at all times.