Receptionist

About Us

We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain.

About the Role

The Receptionist is the first point of contact for patients, visitors, and vendors. This role requires excellent customer service, organizational, and communication skills to ensure smooth daily operations in a fast-paced medical environment.

Responsibilities

• Greet patients and visitors with professionalism and warmth
• Answer and route phone calls promptly and accurately
• Schedule, confirm, and manage patient appointments
• Verify insurance information and collect co-pays and balances
• Maintain accurate patient records and update demographics
• Assist patients with intake paperwork and guide them through check-in/check-out processes
• Communicate effectively with medical staff to coordinate patient flow
• Handle confidential information in compliance with HIPAA regulations
• Perform general administrative tasks including filing, scanning, and correspondence

Requirements

• High school diploma or equivalent required; college preferred
• Prior medical office or receptionist experience strongly preferred
• Knowledge of medical terminology, insurance verification, and EMR systems is a plus
• Strong interpersonal skills with a focus on patient care and customer service
• Ability to multitask and stay organized in a busy environment
• Proficient in Microsoft Office and comfortable with computer-based scheduling systems
• Professional appearance and demeanor

Benefits

• Competitive pay based on experience
• 401K
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for growth and training within a supportive team