Receptionist

Key Responsibilities

• Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
• Serve as the first point of contact for the Baltimore office and help create a positive, polished impression of the firm.
• Answer, screen, and direct incoming calls in a professional and efficient manner.
• Manage visitor check-ins and notify team members when guests arrive.
• Direct guests to the appropriate meeting rooms, offices, or team members.
• Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
• Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.
• Schedule and maintain conference room reservations.
• Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
• Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
• Process incoming and outgoing mail on a timely basis.
• Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
• Monitor café, kitchen, office, and general supply levels and assist with replenishment.
• Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
• Provide general administrative support to partners, managers, and team members.
• Aid in the preparation of tax returns and other client documents.
• Proofread and format financial statements, correspondence, and other documents as requested.
• Help maintain accuracy, consistency, and professionalism in client-facing documents.
• Assist with billing support and other administrative projects as needed.
• Support increased administrative needs during tax season and other peak periods.
• Perform additional duties as assigned.

Requirements

Warm, professional, organized, reliable, and willing to pitch in wherever needed.

Qualifications

• High school diploma or equivalent.
• Experience in a receptionist or administrative role preferred.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.
• Basic knowledge of accounting principles and practices.
• Attention to detail and ability to manage time efficiently.