Receptionist

About the role

Golden Rose Care Center is seeking a dynamic and organized Receptionist to join our team! As a Receptionist, you will be the first point of contact for our patients, families, and visitors, providing exceptional customer service and administrative support to our facility. If you are a highly motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this full-time position.

Responsibilities

• Operate a telephone console or switchboard to route incoming calls to the appropriate party
• Receive and relay messages
• May operate a paging system
• May log calls and perform follow-up
• Supply information to callers and record messages
• Perform additional clerical duties
• Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution
• Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight
• Complies with all Company HIPAA policies and procedures
• Complies with all company safety and risk management policies and procedures
• Participates in regular safety meetings, safety training, and hazard assessments
• Performs all work in accordance with established safety procedures
• Attend training programs (classroom and virtual) as designated
• Perform other duties and responsibilities as assigned

Qualifications & Requirements

• High School diploma or equivalent experience
• Willingness to be open to learning and growing
• Maturity of judgment and behavior
• Ability to work a flexible schedule
• Must comply with any dress code requirements
• Must be able to work nights, weekends, and some holidays
• Must have basic phone and computer skills (email, texting, etc.)
• Good attention to detail
• Ability to work well under pressure
• Excellent oral, written, organizational, and communication skills
• Ability to work well alone and in a team

Schedule

• Monday to Friday (7:00am to 3:30pm)

Skills

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential
• Ability to maintain a positive attitude
• Ability to communicate with co-workers and other departments with professionalism and respect
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives
• Ability to provide clear directions and respond accordingly to employees
• Ability to use all relevant electronic and communication devices
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work

Physical Requirements

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses
• Significant walking or other means of mobility
• Ability to work in a standing position for long periods of time (up to 8 hours)
• Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds

Pay

$17.5 - $19 HOURLY