Receptionist

Key Responsibilities

• Greet and assist visitors, residents, and staff in a courteous and professional manner.
• Operate a multi-line phone system or switchboard; direct incoming calls to the appropriate parties.
• Take and relay messages accurately; may operate a paging system.
• Maintain call logs and follow up as needed.
• Provide general information to callers and visitors.
• Perform additional clerical tasks as assigned.
• Support customer satisfaction in areas such as service quality and issue resolution.
• Comply with all HIPAA, safety, and company policies.
• Report accidents and unsafe conditions promptly.
• Attend mandatory safety meetings, training, and compliance programs.

Qualifications

• A high school diploma, GED, or equivalent experience.
• Bilingual (English/Armenian) preferred.
• Strong communication skills—both written and verbal.
• Basic computer and phone skills (email, texting, etc.).
• A high attention to detail and ability to multitask.
• A professional, respectful, and team-oriented demeanor.
• Ability to work under pressure and maintain confidentiality.
• Reliable attendance and punctuality.

Skills & Attributes

• A positive attitude and willingness to learn.
• A professional appearance and conduct.
• Strong interpersonal and organizational skills.
• The ability to follow directions and maintain flexibility in duties.
• Familiarity with safety and OSHA standards is a plus.