Receptionist

About the role

GGRC is seeking a Front Desk Associate to handle initial interactions and support for visitors and calls at their San Francisco headquarters.

Responsibilities

• Open or close the office/Front Desk for business hours.
• Answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.
• Courteously greet and assist incoming visitors.
• Create and distribute SF Out-of-office/Officer of the Day notifications.
• Track and Distribute SF Staff Parking Vouchers.
• Track and Distribute Temporary Badges.
• Review and forward incoming faxes from our general fax line.
• Run visitor reports and assist building security desks with unexpected drop-in visitors.
• Maintain and organize GGRC reception area/waiting room for cleanliness.
• Receive or assist with incoming deliveries or packages and out-going delivery or package pick-up.
• Provide front desk coverage for Board of Director meetings.
• Serve as phone back-up to other GGRC office front desk staff.
• Aid with SF Conference or Meeting Room reservations.
• Aid with visitor registrations as needed.
• Sort or process daily mail as needed.
• Additionally perform tasks and projects as assigned.

Requirements

• High School Diploma or equivalent.
• 3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties.

Competencies

• Technical Literacy.
• Communication and Interpersonal Skills with Active Listening.
• Professional Etiquette.
• Organized.
• Agile Multitasking and Prioritization.
• Collaboration/Teamwork.
• General Skills.
• Dependable.
• Technology proficient with Microsoft 365 programs.
• Familiarity with Zoom Phones (not required).
• Strong communication skills, oral and written.
• Strong listening skills.
• Ability to respond empathetically and appropriately as needed.
• Ability to problem solve spontaneously.
• Ability to maintain a calm demeanor under stressful situations or conversations.
• Strong customer service skills.
• Professional demeanor.

Desired Qualifications

• Coursework in Office Administration or related areas.
• Experience in multi-cultural settings.
• Bilingual capacity, particularly English/Spanish or English/Cantonese.

Benefits

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage. There's a 10% employer contribution to a 403(b) retirement account to help you save for the future! Generous time off benefits include 13 vacation days, 15 sick days, 11 paid holidays, 6 personal days, and up to 5 paid days for continuing education.

What makes GGRC so special?

GGRC values diversity, aiming to create an inclusive environment where people of all backgrounds can collaborate effectively. We're community-minded and passionate about making a positive impact. We respect and interact with each person as an expert on their own life, fostering an environment where everyone feels valued and supported.

How to apply

To apply, please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer GGRC, you are welcome to attach a cover letter. Applications are reviewed on a rolling basis, so we encourage you to submit yours soon. We look forward to reading your application. GGRC is an Equal Opportunity Employer.