Receptionist

Job Duties

• Answers all incoming phone calls according to established phone etiquette, ascertains the needs of the callers; assists the callers and/or transfers calls to the proper person/department/voice mailbox or takes a message and sends it via E-mail to appropriate person/department if necessary.
• Greet all people entering the building, including visitors, prospective residents, family members, applicants, vendors, delivery and repair personnel; ascertains their needs and assists them or directs them to the proper person/department.
• Ensures the security and privacy of residents by having visitors sign the guest register and notifying the resident or department of the visitor.
• Greets and assists all residents and employees and assists or directs them to the proper person/department.
• Assists the Secretary in providing office support to Marketing, Human Resources (provides applicants with Job Application forms), Resident Services and other departments as necessary.
• Schedules transportation for resident doctor appointments and confirms leave times with both residents and the driver.
• Handles resident complaints with patience, tact and understanding, utilizing the Village’s practices and policies, and directs them to the proper person/department, when necessary.
• May be asked to support the front office part-time hours occasionally in the event of an emergency or illness with the part-time staff.
• Completes resident requests such as: the weighing of letters/packages; making photocopies; retrieving packages and prescriptions that have been delivered for residents and obtaining signatures for same; sending faxes; reserving guest rooms; completing charge slips.
• Knows how to operate all office equipment, including the fax machine, the large and small copiers and the postage machine.
• Keeps copiers stocked with paper and ensures that all equipment is turned on in the morning and is in proper working condition.
• Performs the daily performance and follow through of the resident electronic door check system, saving data as required.
• Performs a variety of clerical duties, including but not limited to, posting data on the computer, typing of various letters, memos, forms, etc. as directed by the Secretary, Executive Secretary and/or Executive Director.
• Maintains and updates the Resident Apartment List by Number.
• Maintains the Resident & Employee Vehicle Information report, updating as necessary.
• Records UPS, U.S. Mail and Federal Express packages, as well as pharmacy deliveries for residents, and notifies residents of deliveries; helps sort mail when needed.
• Receipts resident monthly statements, fills out resident charge slips, assists in preparing mailings to meet deadlines; assists with the completion of other priority projects, including ordering of office supplies, as delegated by the Secretary or Executive Secretary.
• Responsible for daily updating of the in-house cable TV system each week day morning which includes turning on/off the appropriate programs for the day, updating the daily weather forecast, adding any special notices and maintaining notification to the residents of when the “Mail is In”.
• Responsible for all daily operations of front desk, including phones when Secretary is away from the office.
• Operates short wave radio and/or cell phone for communication with plant, transportation and security personnel.

Qualifications

• A high school diploma or equivalent.
• Ability to read, write, and communicate in English.
• Ability to follow written and/or oral instructions and use basic mathematic skills.
• One to three years’ receptionist experience answering phones and providing customer service.
• Ability to follow established phone etiquette in a pleasant voice using proper speech and grammar.
• Minimum typing speed of 50 words per minute with basic computer knowledge.