Receptionist

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values

• Strengthen Community by helping members grow and thrive.
• Community – Our Communities define who we are "People Helping People."
• Integrity – We will live and work with uncompromised integrity.
• Passion – We will display passion in our work and service to our membership.
• Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees.

• Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Cheerfully and in a professional manner, greet members in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs.
• Maintain a professional, organized, and welcoming front-office or lobby environment, including upkeep of signage.
• Update and manage member or customer account information within computer systems, with strong attention to accuracy and timely follow up.
• Provide engaging, personal service to members and truly care about finding real solutions to their financial needs.
• Be goal-oriented and always learning and improving.
• Take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike.

Qualifications

• High school diploma or GED
• 6 months of customer service experience
• Preferred experience with a multi-telephone system
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communicate, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

• 11 paid federal holidays
• 401k match
• Fully paid single medical, dental and vision
• Support for family and work life balance

Schedule

Monday–Friday, 8am–5pm