Receptionist

About the role

We are seeking a part-time Receptionist to join our Family Resource Center team. The Receptionist will greet clients in person and by telephone, complete referrals, and ensure timely communication with program staff.

Responsibilities

• Respect the confidentiality nature of all program services and communications therewith.
• Receive and communicate with clients and others who call or come to the Agency.
• Contact, either personally or by written communication, all staff personnel regarding messages they have received.
• Type letters, messages, memos, client records, or other communication assigned.
• Complete referrals for individuals seeking services
• File electronically and manually, client records and other Agency materials properly in accordance with policy.
• Keep monthly statistical records or analysis as they are requested.
• Maintain reception area resource displays by organizing, replenishing, and removing outdated or obsolete brochures and informational materials.
• Aid the Program Manager with planning and completing event checklist activities, including preparing materials, coordinating logistics, setting up and breaking down event spaces, tracking assigned tasks, and ensuring all event preparations are completed in a timely manner.
• Aid in keeping records, forms, and other data of direct service, fiscal operations, and administrative services where such responsibilities are assigned.

Requirements

• High School diploma required.
• Computer experience and/or training.
• One year of relevant experience working with youth and families.
• Skills necessary to engage and work with others from diverse backgrounds & maintain a nonjudgmental attitude towards families.
• Experience working with children and families preferred.
• Willingness to work with SED population.
• Ability to successfully complete a MA State CORI check, CPS check.

Qualifications

• Bilingual English/Spanish and English/Portuguese speaking applicants are encouraged to apply.

Benefits

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Pay

The starting pay rate is $19.00 per hour.

Schedule

The schedule for this position is Monday through Friday from 9 - 3 or 10 - 4.