Receptionist

About the role

FAM Brands designs, manufactures, and sells men's and women's sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich. With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price. That's the FAM Brands difference.

Work Location: 📍 Onsite at our Beverly Hills HQ (starting late Aug 2026)

Responsibilities

• Greet and welcome guests, vendors, buyers and candidates with a warm, professional demeanor.
• Own the guest experience from check-in to check-out, including badge issuance, visitor logs and building security protocols.
• Answer, screen and route a multi-line phone system; manage a shared front desk inbox and respond to inquiries promptly.
• Maintain a polished lobby and reception area at all times, reflecting FAM Brands' standards and seasonal brand presentation.
• Coordinate conference room scheduling, meeting setup/breakdown and catering for internal teams and visiting partners.
• Sort, log and distribute incoming mail and packages; schedule courier, messenger and shipping pickups.
• Support showroom and sample-room guest visits during market weeks and buyer appointments.
• Partner with building management and outside vendors (facilities, catering, office supply, security) to resolve day-to-day issues quickly and discreetly.
• Follow and help maintain front-of-house standard operating procedures (SOPs), flagging opportunities to improve the guest and vendor experience.
• Provide light administrative support to HR and office teams — data entry, filing, document prep and correspondence.

Qualifications & Requirements

• High school diploma required; Associate's or Bachelor's degree a plus.
• 1–3+ years in a receptionist, front-of-house, hospitality or customer-facing role; apparel, retail, or lifestyle brand experience strongly preferred.
• Warm, polished, guest-first demeanor with excellent verbal and written communication skills.
• Highly organized with sharp attention to detail and strong follow-through on multiple priorities at once.
• Comfortable with Microsoft Office, multi-line phone systems and visitor management software.
• Sound judgment and discretion when interacting with executives, VIP guests and vendors.
• Proactive problem-solver who can anticipate needs and resolve issues before they escalate.
• Reliable, punctual and composed in a fast-paced, high-traffic environment.

Pay

Compensation Range: $20 USD - $25 USD