Receptionist

About the role

Charlotte Bay Rehab and Care Center is seeking a Receptionist to serve as the first point of contact for the facility.

Responsibilities

• Answer incoming telephone calls, determine the nature of calls, and direct callers to the appropriate staff or department
• Greet visitors, residents, and guests warmly and direct them to the appropriate location
• Issue and collect visitor identification badges and maintain visitor logs
• Assist department directors with administrative tasks such as typing reports, correspondence, and filing
• Support general administrative duties including document management, posting accounts, and record keeping
• Assist the payroll clerk with administrative functions as needed
• Maintain up-to-date directories including resident listings, room numbers, emergency contacts, and key personnel
• Track and manage key dates for contracts, renewals, and administrative deadlines
• Operate office equipment including copier, fax, and telephone systems
• Manage phone transfers, voicemail setup, and paging systems when required
• Order office supplies in accordance with facility purchasing procedures
• Provide information and directions to visitors, vendors, and residents
• Support inter-facility communication
• Receive, sort, and distribute incoming mail

Qualifications

• Minimum of 1 year of experience in a receptionist or administrative role (healthcare setting preferred)
• Strong communication and interpersonal skills
• Friendly, professional, and approachable demeanor
• Ability to multitask and stay organized in a busy environment
• Ability to make independent decisions and remain calm during emergency situations
• Must be able to read, write, speak, and understand English
• Strong commitment to teamwork and exceptional customer service