Receptionist

About the Company

Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I–IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.

Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders.

About the Role

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities

• Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
• Greet patients upon arrival and initiate completion of required forms.
• Maintain clean and neat office area including waiting room and kitchen (magazines, newspapers, trash, etc.).
• Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
• Maintain schedule and inform office staff of schedule changes.
• Update computer database and enrollment logs.
• Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
• Maintain forms files including consent, physical exam, and neurological exam files.
• Maintain and use office equipment appropriately.
• Disburse checks for patient expenses as appropriate.
• Receive and distribute mail.
• Schedule outside tests as necessary including CT scans and x-rays.
• Fax and make copies as requested.
• Request medical records from outside offices as necessary.
• Perform general filing.
• This role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization.

Requirements & Qualifications

• High school diploma/GED required.
• Organizational skills and attention to detail.
• Ability to work in a dynamic environment and as a team member.
• Understanding of regulatory requirements, Good Clinical Practices (GCP), and International Conference of Harmonization (ICH) guidelines.
• Knowledgeable in medical terminology.
• Excellent communication skills (interpersonal, written, verbal).
• Basic computer skills including Word, Excel, and proprietary applications unique to the clinical research industry (such as Study Manager).

Benefits

• Medical and dental coverage.
• Matching 401(k).
• Paid time off to recharge.