Receptionist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to and assure compliance with Code of Conduct, facility policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State, and accrediting agencies or regulating bodies.
• Affirm compliance with required compliance training and processes.
• Greet and screen visitors.
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Receive requests from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition.
• (May refer such calls to Nurse Supervisor/Charge Nurse).
• Greet and screen visitors.
• Direct to appropriate office and/or resident room.
• Screens visitors according to facility infection patrol standards.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Issue and collect identification badges as representatives sign in/out.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed.
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)

Qualifications

• Certificates and Licenses: A high school diploma preferred.
• Experience: Experience in skilled nursing environment, or related health field, is preferred.
• Other Specific Requirements: Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility. Must be able to read, write, speak and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents. Follows written and oral instructions.

Physical and Sensory Requirements

• Possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Operate computer, cellular telephone and facility telephone and paging systems.
• Repetitive hand motion.
• Minimal lifting and carrying requirements.

Work Environment

• Works in resident areas, office areas and throughout the facility.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours on weekends and holidays, when necessary.
• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Subject to injury from falls, burns from equipment, odors and is exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
• Subject to hostile and emotionally upset residents, family members, personnel, visitors, or others.
• Subject to exposure to infectious waste, diseases, and conditions, including Tuberculosis and the AIDS and Hepatitis B viruses.

Pay and Benefits

$19.10+ For benefit details check us out here http://ensignbenefits.com/

EEO disability veteran