Receptionist

Main Responsibilities

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, efficiently routing calls to the appropriate party.
• Aid in scheduling staff to ensure resident needs and compliance with federal, state, and local regulations.
• Maintain accurate monthly and daily staffing records, ensuring they are completed in a timely manner.
• Secure shift coverage for open positions, vacation requests, call-offs, and vacancies.
• Maintain resident trust fund accounts, ensuring accuracy and confidentiality.
• Aid with various administrative tasks, including document scanning, AP, and scheduling care conferences.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Previous experience as a receptionist in a healthcare or long-term care setting is preferred.
• Familiarity with multi-line phone systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.