Receptionist

About the role

Edenbrook Second Avenue is a proud member of the Eden East Network, a leading provider of post-acute rehabilitation and long-term care. We are committed to delivering excellence in care through a holistic approach that nurtures the mind, body, and soul. Join our compassionate and dedicated team in making a difference in the lives of our residents and staff. Receptionist to serve as the first point of contact for residents, visitors, vendors, and staff. This role requires an individual who can provide excellent customer service while managing incoming calls, assisting visitors, and supporting other departments as needed. The ideal candidate must be able to work independently and professionally and adapt to various tasks in a dynamic environment.

Responsibilities

• Answer and direct all incoming phone calls in a professional and courteous manner.
• Operate the facility's paging system as necessary.
• Greet and assist all visitors and vendors upon arrival, ensuring they are directed to the appropriate department or contact person.
• Assist by answering questions from residents, visitors, and vendors or referring them to the appropriate department for further information.
• Monitor residents at the front entrance, especially those with a Leave of Absence (LOA) status, ensuring proper tracking and safety protocols are followed.
• Make announcements over the intercom system during emergencies and drills (e.g., fire alarms, missing resident situations).
• Provide administrative support to other departments by assisting with special projects as needed.

Qualifications

• Must have basic knowledge of computers and be comfortable using standard office software.
• Ability to work independently and demonstrate excellent time management skills.
• Professional demeanor, as this role represents the first impression of the facility.
• Excellent communication and interpersonal skills.
• Ability to maintain a calm, professional, and customer-focused approach in all interactions.
• Strong organizational skills and attention to detail.

Schedule

Tuesday and Friday 4PM-8PM, including every other weekend