Receptionist

Job Description

To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of and guests of the Experience center.

Roles & responsibilities

• Answer the phones for the company's main switchboard.
• Transfer phone calls to the appropriate parties.
• Aid with customer questions/concerns as needed, documenting all customer complaints in the system (Internal tracking system).
• Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards.
• Aid with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed.
• Cookordinate with Security team in granting access to guests and providing guest passes as needed.
• Cookordinate and assist facilities team with addressing Experience center common area office needs and inputting repair orders into service request system.
• Aid Experience center and Customer Relations team with project work as necessary.
• Occasionally provide facility tours for guests and VIP's.
• Escort guests through facility.

Qualifications

• Required qualifications include: High School Diploma or higher Minimum 2 years of experience as a receptionist or related role

Schedule

• Regular Shift: - 8:30 am-5:30 pm (95% of year)