Receptionist

Crossview Care Center in Pineview, GA is seeking a Receptionist to provide excellent customer service and clerical support for the facility’s administrative needs.

Responsibilities

• Public Relations Functions
  • Greet the public in an inviting and friendly manner.
  • Offer refreshment, engage in light conversation, and fulfill visitors' requests as necessary.
  • Answer a multiple-line telephone and direct callers to the appropriate person or department.
  • Take accurate messages and route to the appropriate person/department.
  • Escort visitors, if necessary, to resident rooms or other areas of the facility.
  • Provide general information, directions, etc. about the facility and services to visitors, guests, residents, vendors, etc.
  • Ensure guests/visitors abide by existing rules and refuse admission to people as directed and necessary.
  • Report suspicious persons/information to supervisor immediately.
  • Screen disgruntled vendor, family member, and associate calls and direct them to the appropriate person.
  • Assist in orientation of new associates as directed.
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Administrative Support Functions
  • Receive and follow reception schedule from your supervisor.
  • Receive requests from within the facility and locate people through a paging system.
  • Receive inquiries and release information in accordance with facility procedures.
  • Receive, sort, and distribute mail as directed.
  • Operate copier, office machines (e.g., fax, adding machine, calculator) as directed.
  • Operate computer as directed.
  • Back up assist residents with handing out cash daily.
  • Scan deposits into Regions or RFMS.
  • Answer all incoming calls to the facility.
  • Assist residents with signing $200 limit letters.
  • Assist residents with signing Quarterly RFMS statements.
  • Assist residents with Medicaid pending documents as needed or back up.
  • Order supplies as directed.
  • Assist department directors in administrative matters (e.g., typing reports, correspondence).
  • Maintain a current file/listing of residents by name and room number, emergency phone numbers, members of on-call staff, department extensions, key staff extensions, etc.
  • Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (may refer such calls to Nurse Supervisor/Charge Nurse).
• Meeting/Event Planning Functions
  • Coordinate hotel, transportation, and meal arrangements as directed.
  • Set up conference calls as necessary.
  • Order and coordinate set-up for lunches for meetings or special events.
  • Assist with coordination of meeting agendas and guest speakers.
• Staff Development Functions
  • Attend and participate in in-service educational classes and on-the-job training programs as directed.
  • Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB management, and bloodborne pathogens standards.
• Equipment and Supply Functions
  • Ensure administrative supplies have been replenished in work areas as necessary.
  • Use office supplies in an efficient manner to avoid waste.
  • Request repairs for office equipment as necessary.
  • Ensure that the work area is neat, clean, and office equipment is covered or secured before leaving such areas on breaks, end of day, etc.
• Resident Rights Responsibilities
  • Maintain confidentiality of all pertinent resident care information to ensure resident rights are protected.
  • Knock before entering a resident's room.
  • Ensure that residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are followed.
  • Report any residents' complaints to your supervisor immediately.

Requirements

• Education
  • Must possess a high school diploma or GED equivalent.
  • Advanced education in secretarial skills or degree is desired.
• Experience
  • Minimum of six (6) months' experience as a Receptionist, Office Assistant, or similar position.
  • Must be able to type a minimum of 40 wpm.
  • Must be familiar with Microsoft Word.
  • Should be familiar with other Microsoft applications (e.g., Excel, PowerPoint, Publisher, Outlook).
  • Must be able to handle multiple tasks and perform well under pressure of deadlines.
• Specific Requirements
  • Must be able to read, write, speak, and understand the English language.
  • Must display professionalism both in appearance and attitude.
  • Must possess the ability to solve problems and make independent decisions when circumstances warrant such action.
  • Must genuinely care for and understand the elderly and disabled.
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agency personnel, and the general public.
  • Must possess the ability and the willingness to work harmoniously with other personnel.
  • Must possess the ability to type 30 words per minute and use a 10-key calculator.
  • Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
  • Must be able to understand and carry out written and oral instructions.
  • Must have patience, tact, a positive disposition, and enthusiasm, as well as the willingness to handle difficult people.
  • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
  • Must be knowledgeable of microcomputers, data entry, output, system applications, etc.
  • Must be knowledgeable in secretarial duties, use of equipment, etc. related to clerical functions.

Working Conditions

• Works in office areas as well as throughout the facility.
• Work is typically fast-paced.
• Moves intermittently during work hours.
• Subject to frequent interruptions.
• Communicate with facility associates, vendors, family members, residents, home office associates, and visitors.
• Involves residents, personnel, visitors, government agencies/personnel, under all conditions and circumstances.
• Subject to disgruntled, hostile, and emotionally upset residents, family members, personnel, vendors, and visitors.
• Communicate with the general public, medical staff, nursing personnel, and other department supervisors.
• Works beyond normal working hours and on holidays when necessary.
• Subject to callback during emergency conditions.
• Attends and participates in continuing educational programs.
• Subject to exposure to infectious waste, diseases, conditions, etc. including TB and the AIDS and Hepatitis B viruses.
• Subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, plastics, synthetics, disinfectants, tobacco smoke, and other potential contaminants.
• May be subject to the handling of and exposure to hazardous chemicals.
• Maintains a liaison with the residents, their families, support departments, etc. to adequately plan for the residents' needs.