Receptionist

About the role

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Takes messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Aid residents in signing up for programs and activities and collect payment.
• Be knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Support the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

  Requirements

  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in an emergency situation.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers including Microsoft Office Suite.
  • Interest in and desire to work with older adults.

  Qualifications

  • None specified.

  Skills

  • Excellent communication skills.
  • Organizational skills.
  • Knowledge of office equipment.
  • Confidentiality.
  • Computer proficiency.
  • Desire to work with older adults.

  Benefits

  • Medical, dental and vision insurance.
  • Employer paid group term life and disability.
  • Paid Time Off (PTO) & six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Voluntary benefits: Life, AD&DTuition assistance and scholarships.
  • Employee assistance program.
  • Legal services, home/auto insurance, discount purchasing program.
  • Pet Insurance.

  Pay

  Pay Range $13.66 - $17.76 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

  Schedule

  N/A