Receptionist

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization, as well as engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. We serve over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

About the role

This position is Part-time, Monday - Friday with flexible day-shift hours. The Receptionist provides customer service and administrative support for the corporate office.

Responsibilities

• Answer incoming phone calls, email, and faxes and channel them to the appropriate party.
• Provide logistical support and coordination for guests and visitors, including directions and meeting area preparation.
• Welcome, direct, and check-in visitors and deliveries.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges.
• Maintain cleanliness in the front reception area and lobby.
• Assist internal customers with facility-related needs, including office supply requests and repairs.
• Maintain updated facility contact lists.
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Perform other duties as assigned.

Requirements

• Education and/or experience equivalent to 3-5 years of office-based reception/customer service.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.
• Able to read, write, and communicate effectively and professionally.
• Able to present information and respond to questions from peers, managers, clients, customers, and the general public in a courteous and helpful manner.
• Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects.
• Able to follow instructions thoroughly and completely.
• Able to work with minimal supervision.
• Able to add, subtract, multiply, and divide in all units of measure.
• Proficient with word processing/data entry, spreadsheets, use of the internet, and email.
• Able to use Microsoft Office at an advanced level.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including Email, Word, Excel, etc.
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).

Benefits

• Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company-sponsored life insurance, as well as optional AD&D, short- and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more.
• Pet Insurance.
• Legal Plan and ID Theft Protection.

Pay

$20-25/hr