Receptionist

About the Role

Receptionists are responsible for working in both of our clinics in Wailuku and our clinic in Lahaina. Malama I Ke Ola provides reimbursement for mileage. The Receptionist ensures the centers run efficiently by managing first contact with all patients entering and exiting the organization for dental/health care, acting as a liaison between clinic personnel and patients, and handling patient registration and demographics.

Responsibilities

• Pleasantly greet patients at the reception desk and help them feel comfortable while in the clinic.
• Maintain a steady flow of patient intake at an appropriate pace.
• Direct QUEST application questions to Member Services.
• Keep the reception area clean and orderly at all times.
• Obtain essential patient information for registration and assist with necessary forms and insurance applications.
• Review clinic registration forms for completeness and follow up on corrections.
• Explain the sliding fee scale and qualification requirements to patients.
• Create new accounts and update established accounts in the EHR system (Epic).
• Scan all patient documents into the document management system and import them into the patient’s file.
• Review proof of income documentation and update the system as needed.
• Receive and relay incoming telephone calls, taking and routing messages to appropriate staff.
• Follow up on patient requests and messages.
• Collect patient fees after uninsured visits, record receipts, and input payments into the patient’s EHR account.
• Reconcile all payments received and balance with the Daily Balance and Deposit Slip.
• Maintain strict confidentiality of patient information and clinic files.
• Assist and support all clinic staff.
• Maintain effective working relationships with clinic personnel and the public.
• Adhere to the policies and procedures of the Community Clinic of Maui, Inc.
• Update patient information as required.
• Make reminder calls to patients for following-day appointments.
• Verify patient insurance for following-day and standby appointments.
• Maintain an accurate count of all patient visits across all sites.
• Uphold a professional demeanor to ensure patient satisfaction, as the front desk creates the first and last impression.
• Participate in quality improvement activities.
• Demonstrate a cooperative team approach in all activities.
• Attend and participate in meetings, committees, and training sessions as instructed by the Office Manager or Lead Receptionist.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• Minimum one-year experience in a customer service role; experience in a dental/medical office preferred.
• Valid driver’s license and access to an insured vehicle.
• TB clearance within the previous 12 months.

Skills

• Skill in maintaining accurate and confidential records.
• Ability to maintain quality control standards.
• Clear communication and ability to relate well to others.
• Proficiency in reading, writing, and understanding English, with the ability to follow detailed oral and written instructions.
• Skill in establishing and maintaining working relationships with patients, practitioners, co-workers, and the public.
• Knowledge of common safety hazards and precautions to maintain a safe work environment.
• Ability to react calmly and effectively in emergency situations.
• Typing speed of 45 wpm.
• Computer skills, including experience with EHR systems (Epic preferred).
• Prior telephone experience.
• Ability to problem-solve and prioritize tasks.
• Ability to develop and recommend procedures for front desk activities.
• Proven reliability, trustworthiness, flexibility, and high ethical standards.
• Ability to handle multiple tasks and adapt to interruptions or changes.
• Demonstrated ability to treat all individuals with respect and aloha.