Receptionist

About the role

The receptionist is responsible for phone calls and scheduling appointments for patients, receiving patient payments, insurance verification, and posting of daily charges and day-end procedures. This position will also cover for the medical assistant(s) as needed.

Responsibilities

• Schedule appointments for clinic patients.
• Check-in patients, update demographic, insurance, or payment information.
• Answer phone calls, refer to the proper person, or take messages as necessary.
• Prepare charts for new patients and obtain necessary demographic and payment information.
• Prepare referrals and send/fax to the appropriate office.
• Complete insurance verification for patients at each appointment.
• Receive and post insurance and payments, prepare and submit daily deposits.

There are additional functions within the position that, while not considered essential, may be required.

Requirements

• High School Diploma or GED.
• Education and/or experience as a receptionist or office assistant, preferred.
• Proficient using a computer and other office equipment, including Microsoft Office products.
• Excellent verbal and written communication skills.
• The ability to provide quality customer service.