Receptionist

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success.

About the Role

This position is the focal point for the school. Front office responsibilities include greeting and directing walk-in traffic, answering phone inquiries, maintaining a master guide of activities, events, and related information for the school, performing various clerical tasks, scheduling and maintaining records of school activities, tracking student attendance, checking in/checking out of supplies and materials, photocopying, typing, data input, sorting mail, making up file folders, and/or transmitting/receiving fax documents and email.

Responsibilities

• Greets and directs walk-in traffic providing general information and making referrals to offices and services as appropriate.
• Answers phone inquiries by providing general information and/or connecting calls to offices and services as appropriate.
• Maintains a master guide of activities, events, and related information for the school.
• Performs a variety of clerical tasks which may include scheduling and maintaining records of school activities, tracking student attendance, check-in/check-out of supplies and materials, photocopying, typing, data input, sorting mail, making up file folders, and/or transmitting/receiving fax documents and email.
• Schedules appointments and meetings, which may include reserving conference rooms and facilities, organizing materials, sending out meeting notices, arranging for catering services, and maintaining calendars.
• Responds to telephone requests for specific materials to be mailed and assists with mailing general school information to parents.
• Responds to telephone and written requests for school information.
• Maintains confidentiality of records as appropriate.
• Serves as liaison for administrators and teachers.
• Ensures Front Office is organized and information sheets for parents are stocked.
• Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal or Business Administrator.
• Provides passes to students as appropriate.
• Orients and situates substitute teachers.
• Calls parents on waiting list when an opening at the school arises.

Requirements

• High school graduate or equivalent.
• Minimum of 2 years relevant experience.
• Experience working in a school office setting highly desired.
• Excellent customer service skills.
• Excellent organization, time management, and follow-up skills.
• Must be able to present a professional office with great customer service skills.
• Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment.
• Must be detail oriented.
• Bilingual a plus, but not required.
• Understanding of and commitment to company values.
• Successful results of criminal and employment background check.
• Able and willing to take directions.
• Possesses excellent interpersonal skills and displays such between all stakeholders: being courteous, professional, and helpful.
• Possesses excellent communication skills: oral (including presentations), written, interpersonal (active listening), negotiating, and influencing.
• Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction, and to solicit feedback to improve performance.
• Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Strives to implement best practices and positive character education consistently.