Receptionist

Location: Bedford

Salary: £25,467.00 – £28,482.00 (pro-rata) per annum, dependent on experience and qualifications

About The Role

We are currently seeking a Receptionist to join our Estates & Facilities department at The Bedford College Group. As a Receptionist, you play an important role in the success of our students through:

• Reception & Customer Service - Deliver a professional front-of-house service, ensuring the smooth day-to-day operation of reception and providing information and support to students, staff and the public.
• Administration & Bookings - Maintain accurate membership, booking and attendance records, process class, event and facility hire bookings, and support wider administrative activities across the site.
• Sales & Event Support - Promote facilities, memberships and events to maximise participation and income, while supporting the successful delivery of events through effective coordination and communication.
• Compliance & Safe Environment - Maintain a safe, welcoming and well-presented environment, adhering to safeguarding, equality, diversity and inclusion, and health and safety policies and procedures.
• Teamwork & Continuous Improvement - Uphold the values of Bedford College Services and The Bedford College Group, contribute to continuous improvement and customer excellence, support work placement students, and engage proactively in training and development.

About You

We are looking for someone who can demonstrate the following:

• Customer Service & Communication - Deliver excellent customer service through strong interpersonal skills, a professional approach and effective communication with a wide range of customers.
• Administration & Systems - Use booking systems, tills and Microsoft Office applications to manage bookings, payments and administrative tasks accurately and efficiently.
• Organisation & Reliability - Demonstrate strong organisational skills, attention to detail and the ability to multitask effectively in a busy environment while remaining calm under pressure.
• Teamwork & Professional Standards - Work flexibly as a reliable team player, promoting inclusion, respect and continuous improvement while maintaining safeguarding, health and safety and customer service standards.
• Leisure Industry Knowledge & Flexibility - Bring experience of leisure, hospitality or similar customer-facing environments, with the ability to work evenings and weekends and an interest in fitness, wellbeing and community engagement.

Benefits

• 27 days annual leave plus bank holidays
• People’s Pension
• Retail and leisure discounts
• Excellent professional and personal development opportunities, including access to college courses

Schedule

20 hours per week, 52 weeks per year (permanent contract).

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire, including Bedford College, Central Bedfordshire College, Tresham College, Shuttleworth College, The Bedford Sixth Form, The Corby Sixth Form, and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.