Receptionist

About the role

The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone
• Schedule and confirm patient appointments
• Maintain patient records, ensuring accuracy
• Update patient accounts and collect copays when needed
• Handle incoming calls, respond to inquiries, and provide general information
• Keep the reception area clean, stocked, and organized
• Help with supply orders, inventory management, and courier coordination

Required Qualifications

• One year or more of healthcare, customer service or call center experience
• Experience handling multiple phone lines and high call volume
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience working in Microsoft Office (Outlook, Word, Excel, Teams)

Other Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual proficiency in English and Spanish

Work Hours

Monday – Friday 8:00 to 5:00

Location

Onsite at CenterWell Senior Primary Care office

Other Information

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

• About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
• About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
• CenterWell is part of Humana Inc. (NYSE: HUM).

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.