RECEPTIONIST

General Description

To serve as the initial point of contact for Catholic Charities Tompkins Tioga (CCTT) Tompkins County Services, providing exceptional receptionist support, including answering phones, greeting visitors warmly, and directing them appropriately. Additionally, responsible for managing office communications and coordinating volunteers to support Tompkins county’s organizational operations effectively.

Essential Duties And Responsibilities

• Provides receptionist support in a warm, welcoming, and professional manner, directing visitors to the appropriate staff members.
• Manages a multi-line phone system. Answers and directs calls for Tompkins office, taking and relaying messages accurately and promptly as needed.
• Addreses visitor and caller inquiries regarding the organization and provide accurate information.
• Serves as the point of contact for clothing closet volunteers and manage volunteer schedules.
• Maintains office security by following safety procedures and controlling access.
• Performs data entry to document services rendered, update household records, and enter intake forms.
• Processes and distributes personal care products and diapers.
• Accepts clothing and other donations, and process tax receipts for clothing donations.
• Maintains reception and lobby areas, keeping them tidy and presentable.
• Assists with various administrative tasks such as copying, faxing, and managing files.
• Respects the confidentiality of everyone who comes in for services.
• Attends staff meetings and other Catholic Charities functions.
• Completes other duties as assigned.

Requirements

• Education: Associates’ degree in Human Services related field preferred. High School Diploma or Equivalent required.
• Credentials: Valid NY State Driver License and access to a reliable vehicle.
• Experience: Two years’ experience with reception duties. Bi-lingual is preferred but not required.

Additional Requirements

• Complies with all relevant federal and state laws and regulations, including those governing confidentiality, privacy, program standards, billing, and documentation.
• All tasks must align with CCDR’s corporate compliance and ethics program.
• Demonstrates excellent verbal and written communication skills.
• Adheres to policies and procedures outlined by CCTT.
• Capable of effectively multitasking and prioritizing duties.
• Promotes cooperation and teamwork across agency, department, and program levels using positive and constructive communication techniques.
• Maintains strict confidentiality concerning all reviewed records, including consumer, employee, and billing records.
• Able to analyze and interpret data and resolve problems effectively.
• Holds a valid NYS Driver’s license and maintains a driver's record acceptable to the agency and insurance carrier.
• Possesses a reliable, registered, and insured vehicle for continuous use.
• Demonstrates a strong commitment to the Agency's Mission Statement.
• Familiar with local Human Service Agencies.

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Top Benefits And Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Compliance

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.