Receptionist

About the role

Your Experience Matters Castleview Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Establishes and maintains quality customer service by performing insurance verification duties and providing customers with information about billing, services, and various other hospital programs.
• Responds to all patients waiting for the admission process, completes appropriate forms, obtains proper signature(s), advises patients of rights and responsibilities, and collects deductible and co‑pay amounts as applicable.
• Prepares and processes patient accounts to insurance companies and assists the business office staff with accurate and complete patient record keeping by entering and updating all customer information.
• Ensures customer satisfaction by courteously responding to billing inquiries, researches accounts and acts as liaison between insurance companies and patients, and properly records all account tracking.
• Assists in maintaining orderly office activities by performing clerical duties including filing, typing, record storage, and similar responsibilities.
• Promotes an environment that encourages team building by being cooperative and courteous with ancillary departments and assisting other Business Office employees with the completion of their responsibilities.
• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Handles all phone queries, walk‑ins and patient concerns.
• Prepares daily deposits and maintains the integrity of the cash drawer.
• Completes and monitors industrial billing, manages phone calls, walk‑ins and patient concerns, and provides information about billing, services, and various other hospital programs.

Qualifications

• High school diploma or equivalent preferred (combination of education and relevant work experience may be accepted).
• Basic Life Support (BLS) certification required within 60 days of hire (60‑day window to renew expired BLS certifications).

Benefits

• 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Pay

Salary Range: $14‑$17

Schedule

This is a PRN (as needed) role that does not have a set number of hours it will work per week.