RECEPTIONIST

About the Role

At Carpenter Animal Hospital and Pet Inn in Cary, North Carolina, you join a practice committed to the highest standards of veterinary excellence. We are proud to be an AAHA Accredited hospital, reflecting our dedication to quality care across every aspect of our small animal practice. This commitment resonates deeply within the community, evidenced by our outstanding 4.7-star Google rating.

We understand that support is crucial for your success. As part of a robust network of veterinary practices, you benefit from a culture that actively invests in your professional development. We offer clear pathways for career advancement, whether you aim to become a credentialed technician or step into a leadership role. You will be supported by management focused on optimizing workflow and ensuring that every teammate has the resources necessary to reach their career goals in an environment designed for professional growth.

Our commitment to providing exceptional small animal medical services is paramount. Because we value collaboration and advanced diagnostics, you will have access to internal specialty consultations and continuing education opportunities designed to refine your clinical skills. We prioritize the utilization of modern protocols and equipment, empowering our veterinarians and credentialed technicians to pursue the highest standard of evidence-based medicine for their patients.

Cary, North Carolina, offers a truly exceptional quality of life. Located squarely within the vibrant Research Triangle region, Cary is repeatedly recognized as one of the safest and most desirable places to live in the nation. You will enjoy access to award-winning parks, extensive greenway systems for recreation, and a bustling local food and arts scene. Combining small-town feel with easy access to Raleigh and Durham’s cosmopolitan amenities, Cary provides the perfect setting for you to build a successful career and a rewarding personal life.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• Comprehensive coverage options including Medical, Dental, and Vision insurance.
• Access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options.
• Additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• Support for your career goals with opportunities for professional development.
• Educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Additional Perks

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Discounted veterinary care for your own pets.
• Access to an online discount platform.
• Free 24/7 access to doctors through Teladoc.

Pay

Base pay range: $15 - $18 per hour.