Receptionist

Duties And Responsibilities

• Greets clients and prospective clients with a positive, calm, and supportive demeanor.
• Answers phones, responds to inquiries in person and over the phone from the public and clients.
• Transfers calls to the appropriate person in a busy law firm.
• Refers callers and visitors to appropriate community resources and services.
• Performs various responsible secretarial duties such as setting up and/or maintaining filing systems and appointment calendars, answering inquiries over the phone or in person, and managing secretarial and administrative details with minimum direction.
• Aids the Legal Secretary to type, review, and ensure all legal documents/enclosures are in proper processing order and that correspondence is grammatically correct.
• Independently composes outgoing correspondence cover sheets to send client correspondence or copies to third parties.
• Films documents with the court and stays updated with changes in local court rules and procedural requirements for litigation.
• Aids the Legal Staff and Legal Secretary to maintain records relating to legal matters in process and ensure that legal requirements and deadlines are met.
• Operates a variety of office machines.
• Aids attorneys or legal staff with translating and interpreting for non-English speaking clients in attorney-client interviews and correspondence when requested.
• Accurately inputs case and project information into Case Management System, including time records, calendaring, and other information as directed.
• Maintains referral sheets and updates informational material.
• Provides support to the Administrative Legal Secretary as needed.
• Aids with library maintenance.
• Performs other normal law office duties as assigned.

Qualifications

• At least one (1-3) year of legal receptionist experience or equivalent.
• Accurately type 40 w.p.m.
• Knowledge of computer software, including, but not limited to, Microsoft Windows, Microsoft Office Suite, Table of Authorities, Internet & email skills.
• Ability to learn data entry and correctly enter information into CRLA’s case management system.
• Knowledge of or ability to learn and obtain proficiency in all office equipment functions such as copiers, fax, and scanners.
• Ability to work collaboratively with all CRLA staff, clients, and community organizations.
• Ability to maintain client confidentiality at all times.

Preferred Education And Experience

• Experience working with low-income families and communities.
• Experience in a non-profit legal services environment.
• Prior experience in legal services.
• Bilingual (English & Spanish) required.