Receptionist

Responsibilities

• Operates telephone console; receives, routes, and transfers calls to appropriate person or location, and takes messages as needed.
• Greet and welcome visitors, determines nature of business, and directs to destination. Monitor and allow access to visitors for doors between Nursing and Rehab Center.
• Prepares identification bracelets, labels, paper chart, and name plates for new residents/patients prior to scheduled admission.
• Inputs new residents/patients into EHR upon arrival at the facility.
• Collects outgoing mail and inter-office mail for distribution to business office. Collect and sort incoming mail for distribution throughout facility.
• Distributes bi-weekly paychecks to staff.
• Submit payroll deductions for staff meals to billing department.
• Collects employee, guests, and volunteer meal orders and records/accepts payment for orders. Organizes and maintains supplies of copy room and reception desk.
• Accepts personal responsibility for creating an environment of respect and kindness.
• Has the ability to maintain assigned work hours.
• Communicates updates or relevant changes to the receptionist team.
• Manage receptionist schedules and coordinates with the team to find coverage, as needed.
• Conducts day-to-day operations in the spirit of Brooke Grove Retirement Village's mission statement

Qualifications

• A high school diploma or equivalent.
• One to two years customer service-related experience and/or training; or equivalent combination of education and experience.
• Computer literacy using Windows OS, Microsoft Office Suite, and Google Suite.
• Preferred current CPR certification.