Receptionist

About the role

The Receptionist at Warrior Lodge plays a pivotal role in ensuring smooth and efficient front-desk operations within a health care services environment. This position serves as the first point of contact for clients, visitors, and staff, providing a welcoming and professional atmosphere. The Receptionist is responsible for managing multiple phone lines, handling inquiries with excellent phone etiquette, and performing general administrative duties that support the overall functionality of the office. By efficiently coordinating communication and administrative tasks, the Receptionist contributes to a positive client experience and supports the health care team's ability to deliver quality services. This role requires a detail-oriented and personable individual who can multitask effectively while maintaining a calm and organized workspace.

Responsibilities

• Answer and manage multiple phone lines promptly and professionally, directing calls to appropriate personnel or departments
• Greet clients and visitors warmly, ensuring they feel welcomed and attended to upon arrival
• Perform general office duties including filing, copying, faxing, and maintaining office supplies to support daily operations
• Schedule and confirm appointments, maintaining accurate records and calendars for health care providers
• Handle incoming and outgoing correspondence, ensuring timely and accurate communication within the office

Minimum Qualifications

• High school diploma or equivalent
• Proven experience in receptionist or front desk roles, preferably within a health care or service-oriented environment
• Proficiency in managing multi-line phone systems and general office equipment such as copy machines
• Strong communication skills with excellent phone etiquette
• Basic computer skills including familiarity with office software and scheduling systems

Preferred Qualifications

• Experience working in a health care services setting
• Training or certification in medical office administration
• Familiarity with electronic health record (EHR) systems
• Additional language skills to assist a diverse client base
• Advanced proficiency in office software such as Microsoft Office Suite or Google Workspace

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more
• Student Loan Repayment – Available for nurses and therapists
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future
• Generous PTO – A robust paid time off policy to support work-life balance
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week