Receptionist

About the role

The Receptionist serves as the first point of contact for members, parents, visitors, and guests at the Union Street Clubhouse. This role ensures proper check-in and check-out procedures, supports membership application and program fee processes, and performs general clerical and administrative duties to maintain a professional and welcoming front desk environment.

Responsibilities

• Provide daily front desk coverage and greet members, parents, and visitors warmly upon arrival.
• Ensure all members and visitors follow proper check-in and check-out procedures.
• Assist with member pick-up, distribute membership and program information, and conduct Club tours as needed.
• Answer and direct telephone calls, providing information about Club programs when appropriate.
• Maintain the front desk in an organized and professional manner at all times.
• Ensure all membership applications are complete, signed, and properly filed.
• Assist with program fee collection, including initial registration, daily collection, and reconciliation of cash receipts.
• Provide on-the-job training for evening reception staff, including handling daily cash draws and related procedures.
• Serve as a positive role model for members to inspire them to reach their full potential.

Requirements

• High school diploma or equivalent required; Associate’s degree in Business, Accounting, or related field preferred.
• Minimum of 1 year of experience in administrative support, preferably in a childcare or youth organization setting.
• Experience may substitute for education.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Bi-lingual.
• Basic math skills with the ability to handle cash receipts and deposits accurately.
• Knowledge of general office procedures, including phone etiquette and public interactions.
• Ability to pass background screening, including criminal and drug screenings.
• Strong communication and interpersonal skills with a customer-friendly approach.
• Ability to remain calm, focused, and professional in large-group or high-stress situations involving challenging members or parents.
• Flexibility to work varying hours as assigned to ensure coverage of Club operations, including summer day camp and school vacation programs.
• Willingness to work beyond normal hours when necessary to meet organizational goals.
• Respond quickly and appropriately in emergencies to ensure member safety.
• Maintain energy and alertness throughout extended shifts, often in a high-energy setting.
• Work in various environments, including gyms, playgrounds, classrooms, and