Receptionist

About the role

The Biloxi Housing Authority (“BHA”) is seeking a Receptionist to join our team! The primary purpose of this position is to provide clerical support for Authority departments. This position may work on various BHA sites. All activities must support the Biloxi Housing Authority (“BHA” or “Authority”) mission, strategic goals, and objectives.

Responsibilities

• Monitors front desk and reception area of Authority’s main office, ensuring customer satisfaction in a courteous and timely manner.
• Maintains positive communications and relations in all interactions, including answering phone calls and receiving walk-in visitors to office; receives and responds to inquiries (telephone and in-person) from applicants, residents, landlords and community organizations when appropriate.
• Greets and directs visitors to appropriate personnel.
• Types office correspondence such as letters, forms, reports, and other materials.
• Duplicates, collates, and prepares correspondence for distribution.
• Receives, sorts, and distributes mail in a timely and accurate manner.
• Stores and maintains accurate and essential files while confirming the security of such records.
• Receives and responds to inquiries from applicants regarding housing status.
• Ensures adequate supply of forms and flyers are available for housing applicants.
• Assists applicants and participants at the lobby kiosks with certification activities.
• Assists other departments as requested.
• Other related duties as assigned.

Requirements

• High school diploma or GED and at least two (2) years of related clerical experience, preferably relating to property management.
• Any equivalent combination of education, training, and experience which, in the sole determination of the Housing Authority, provides the required knowledge and abilities.