Receptionist

About the role

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused, with a workplace culture that uplifts people. If you are looking for a healthcare organization where you can bring your best self to work, make a difference, and team up with like-minded coworkers, we are looking for you.

Responsibilities

• Answer incoming calls and direct them to the appropriate departments and employees.
• Transfer callers to appropriate voicemail when employees are unavailable.
• Provide callers with facility information such as address, directions, fax numbers, and website details.
• Receive, sort, and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in ordering, receiving, stocking, and distributing office supplies.
• Perform additional clerical duties as needed, including copying, faxing, and filing.
• Identify and participate in process improvement initiatives that enhance customer experience, workflow, or the work environment.

Requirements

• High school diploma or GED required, or equivalent related work experience.
• Six (6) months to one (1) year of customer service experience or related office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook, Internet, and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of the organization and work well within a team environment.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate, and simultaneously maintain multiple projects with a high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Approachable, flexible, and adaptable to change.