Receptionist

Primary City/State

Phoenix, Arizona

Department Name

Patient Concierge Svcs-Hosp

Work Shift

Evening

Job Category

Administrative Services

Schedule

Mon-Fri, 7:30am to 4pm, no weekends

Location

BUMC Phoenix (1111 E McDowell Rd)

Position Summary

This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area. Core Functions include:

• Greets and assists visitors to the area.
• Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
• Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors.
• Reports maintenance issues as needed to facilitate visitor comfort and safety.
• In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
• May answer phones, transfer calls, take messages, and relay messages and information as needed.
• May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
• Performs functions within established parameters.

Core Functions

Greets and assists visitors to the area.

Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors.

Reports maintenance issues as needed to facilitate visitor comfort and safety.

In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

May answer phones, transfer calls, take messages, and relay messages and information as needed.

May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

Performs functions within established parameters.