Receptionist

Responsibilities

• Works in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Collaborates with residents and families to coordinate guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).

Requirements

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.

Qualifications

• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
• Able to work various schedules and shifts as needed.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks.
• Knowledge of basic office equipment and software.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results.
• Health, Dental, Vision, and Life Insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement (U.S Based Communities).

Pay

Commensurate with experience.

Schedule

Varies by employee classification.