Receptionist

About the role

Location: Dorset. Contract type: Permanent. Cats Protection is the UK’s largest cat welfare charity, with passionate employees, volunteers and supporters working to make life better for millions of cats and the people who care for them. The Dorset Cat Centre cares for thousands of cats each year until they find a loving new home, supported by a dedicated team of staff and volunteers.

Responsibilities

As Receptionist, you will play an integral role within the centre team, providing a welcoming and professional first point of contact for members of the public, volunteers and other stakeholders. You will provide information and assistance via telephone, face‑to‑face and digital communication, and deliver essential administrative and operational support to help the centre run smoothly and effectively.

Requirements

• Previous administration or customer service experience
• Confident communicator with excellent organisational skills
• Strong, flexible team player
• Ability to work on own initiative accurately and under pressure
• Experience using Microsoft Office (Outlook, Word, Excel)

Benefits

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave, increasing with service (pro rata)
• A competitive contributory pension scheme and life assurance
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family‑friendly policies
• Access to discounted pet insurance to help care for your pet’s health

Pay

Up to £14,023.76 per year

Schedule

20.5 hours per week, working Sunday, Monday, Tuesday and Wednesday