Receptionist

Appleseed Community Mental Health Center, Inc. – Ashland, OH

About the role

Be the welcoming face that helps people take their first step toward support. At Appleseed, our Receptionists play an essential role in creating a positive experience for every client, family member, and community partner who walks through our doors or calls for assistance. This position is more than answering phones—it’s about helping individuals feel welcomed, supported, and connected to care. We’re looking for someone who is organized, compassionate, professional, and able to thrive in a fast-paced behavioral health environment while balancing multiple responsibilities throughout the day.

Why you’ll love working at Appleseed

• Supportive team environment with approachable leadership
• Meaningful work that directly impacts your community
• Stable daytime schedule with work-life balance
• Opportunities for growth and advancement within the agency
• Collaborative atmosphere across clinical and administrative teams

Responsibilities

• Greet clients and visitors in a courteous, welcoming, and professional manner
• Answer and route incoming phone calls to appropriate staff and departments
• Schedule, cancel, and reschedule appointments while maintaining accurate records
• Notify clinical and medical staff of client arrivals
• Collect and receipt payments while maintaining accurate financial documentation
• Update client demographic, insurance, and financial information as needed
• Make appointment reminder calls and assist with gathering required information
• Process referrals and coordinate scheduling for clinicians and medical staff
• File, retrieve, and maintain confidential client records
• Support front office operations through clerical and administrative assistance
• Maintain professionalism and confidentiality in accordance with HIPAA regulations
• Assist with special projects and additional office duties as assigned

Requirements

• Minimum of 2 years of clerical, administrative, or computer-related education and/or experience
• Proficiency in Microsoft Word, Excel, and basic computer systems
• Ability to maintain confidentiality and follow HIPAA regulations
• Successful completion of background check and pre-employment drug screening
• Ability to lift up to 20 lbs.
• Ability to complete required de-escalation training provided by the agency

Qualifications

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy office environment
• Professional demeanor and ability to work with diverse populations
• Comfortable working with phones, computers, scanners, copiers, and office systems
• Ability to handle confidential information with professionalism and discretion
• Team-oriented mindset with flexibility and adaptability
• Preferred experience in a medical, behavioral health, or human services setting
• Previous receptionist, scheduling, or administrative support experience

Schedule

Monday, Wednesday, Thursday, Friday: 8:30 AM – 5:00 PM
Tuesday: 11:30 AM – 8:00 PM
Full-time | No weekends

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match
• Paid time off (32+ days annually):
  • Minimum 2 weeks vacation
  • 6 self-care days
  • 8 sick days
  • 8 paid holidays
• Employee Assistance Program & wellness app
• In-house pharmacy access
• Annual performance-based pay increases
• Pet insurance
• Monthly bonus opportunities
• PSLF eligible
• Supportive and mission-driven workplace culture