RECEPTIONIST

About the role

Serve as the first point of contact for visitors, clients, employees, and community partners, creating a welcoming, professional environment while supporting the administrative and operational needs of the facility.

Responsibilities

• Greet and welcome visitors, clients, and employees upon arrival.
• Answer, screen, and direct incoming telephone calls.
• Maintain a clean, organized, and professional reception area.
• Receive, sort, and distribute incoming mail and deliveries.
• Support facility security by monitoring visitor access, maintaining visitor logs, and issuing badges as needed.
• Perform administrative duties including filing, photocopying, faxing, and data entry.
• Accurately observe and document client behaviors and responses to interventions when required.
• Immediately report safety concerns, incidents, or significant changes in client status to supervisory staff.
• Maintain client confidentiality and comply with HIPAA and agency policies.
• Follow all Pennsylvania mandated reporter requirements.
• Maintain required certifications, clearances, and ongoing training.
• Adhere to facility safety protocols and building security procedures.
• Follow departmental policies and procedures to ensure regulatory compliance.
• Support the mission and values of Resources for Human Development.
• Demonstrate appropriate use of crisis intervention and de-escalation techniques.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of one (1) year of office, receptionist, or administrative experience.
• Must be at least 21 years of age.
• Valid driver’s license required.
• Ability to work with computers and standard office software programs.
• Successful completion of required physical examination, TB screening, and drug testing.
• Successfully pass federal, state, and agency-required background clearances.
• Successful completion of pre-employment screenings, including employment references and driving record reviews.

Preferred Qualifications

• Previous experience in behavioral health, healthcare, human services, or a residential setting.
• Experience working with confidential information and multi-line phone systems.

Schedule

• Part-Time
• Saturdays: 6:00 AM to 10:30 AM
• Tuesdays: 3:00 PM to 6:00 PM
• PRN coverage for vacations, illness, and other absences of the full-time receptionist.

Physical Requirements

• Ability to stand, walk, and remain active throughout the workday.
• Ability to work in a secure, controlled-access facility environment.
• Ability to respond appropriately and professionally during emergency situations.
• Ability to perform essential job functions with or without reasonable accommodation.