Receptionist

Duties and Responsibilities

• Welcome and greet all clients as they arrive and notify providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collects co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and provides company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.
• Confirms client’s appointment and updates systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and sends client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally, and assists in resolving any client insurance issues impacting client’s ability to receive treatment.
• Aids in gathering client information to assist the billing department in case of a coding denial.
• Maintains professional relationships with clients and vendors as the face of Anew Behavioral Health for their care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Performs other duties as assigned.

Qualifications

• Excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office, and ability to utilize online EHR platforms.
• Understanding and following HIPAA compliance.
• A high school diploma with relevant experience, or an associate’s degree in a Healthcare related field.
• No certification required.
• Prior experience in appointment scheduling, customer service, or a related field preferred.
• Requires sitting for long periods of time, viewing computer monitors, and keyboarding, and must be able to lift up to 20 pounds.

Supervision

• The Receptionist/Care Coordinator does not supervise.
• The Receptionist/Care Coordinator reports to the Operations Manager/Assigned Supervisor.