Receptionist

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

• Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.
• Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!
• Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collects co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and provides company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant and professional manner and answers inquiries related to appointments, services, and general information.
• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and sends client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally. Also, works with client and billing to resolve any client insurance issues that impact client’s ability to receive treatment.
• Assists in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Other duties as assigned.

Requirements

• Excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office, and ability to utilize online EHR platforms.
• Understanding and ability to follow HIPAA compliance.
• High school diploma required; associate’s degree in a Healthcare related field is preferred.
• Prior experience in appointment scheduling, customer service, or a related field is preferred.
• Must pass all Federal and State background checks.
• Requires sitting for long periods of time, viewing computer monitors, and keyboarding; must be able to lift 20 pounds.

Schedule

Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

Benefits

• Weekly Pay
• Paid time off
• Company-paid holidays
• Benefits eligibility on start date
• Medical Benefits

Pay

$18 - $20 USD per hour