Receptionist

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Register patients and verify demographic, insurance, and billing information.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Maintain patient records and ensure accurate data entry into electronic medical records (EMR).
• Collect copayments and process patient payments according to established procedures.
• Coordinate with clinical staff regarding patient flow and scheduling needs.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with general office duties including scanning, filing, faxing, and correspondence.
• Support a positive patient experience by addressing questions and concerns promptly.

Qualifications

Required

• High school diploma or GED.
• Minimum of 1 year of receptionist, customer service, or administrative experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and standard office equipment.
• Excellent organizational and multitasking abilities.
• Ability to maintain confidentiality and professionalism at all times.

Preferred

• Previous experience in a medical office, ambulatory surgery center, gastroenterology practice, or endoscopy center.
• Experience with EMR systems and medical scheduling software.
• Knowledge of insurance verification and healthcare registration processes.

Skills And Competencies

• Customer service excellence
• Attention to detail
• Professional telephone etiquette
• Time management
• Team collaboration
• Problem-solving
• Ability to work in a fast-paced environment

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities
• Supportive team environment

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 20 pounds.
• Frequent use of computers, phones, and office equipment.