Receptionist

Salary: $50,439.96 per year

Minimum Requirements

• A high school diploma or its equivalent.
• One (1) year of administrative office and customer service experience.
• An equivalent combination of education and experience may be substituted.

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screening must be completed within 48 hours of acceptance of the conditional offer of employment.

About the Role

Reporting to the Business Office Manager, the receptionist serves as the face of the organization, combining administrative duties with customer service responsibilities. The role requires strong communication, organizational skills, and a professional demeanor to ensure efficient front-desk operations and positive experiences for all visitors and clients. This position may be required to work beyond normal working hours and on weekends and holidays as necessary.

Responsibilities

• Promotes exemplary customer service within the organization by greeting visitors and callers in a courteous and professional manner.
• Answers, screens, and forwards phone calls to the appropriate department or personnel.
• Handles inquiries from clients, visitors, and vendors by providing accurate information and assistance.
• Schedules appointments and meetings, manages calendars, and coordinates front-desk activities.
• Provides administrative support, including filing, data entry, document preparation, and managing correspondence.
• Organizes the reception area to ensure cleanliness and a professional appearance.
• Monitors office supplies and places orders when needed.
• Provides security and access control to ensure all visitor protocols are followed.
• Performs other related duties as assigned or requested.

Skills

• Knowledge of general office practices and procedures.
• Knowledge of Protected Health Information, including HIPAA.
• Skill in Microsoft Office Suite.
• Ability to communicate effectively, both orally and in writing.
• Ability to read, write, speak, and understand the English language.
• Ability to maintain confidentiality of protected health information, including verbal, written, and electronic communications.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Ability to move intermittently throughout the workday.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in the evacuation of residents during emergency situations.
• Ability to maintain composure in stressful situations.
• Ability to demonstrate organizational skills and multitask.

Requirements

Residency: Must reside in Allegheny County within 1 year.

Veterans' Preference: Will be awarded to eligible candidates.