Receptionist

Summary

Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.

Essential Duties and Responsibilities

• Retrieves messages from voice mail and forwards to appropriate personnel
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Answers questions about organization and provides callers with address, directions, and other information
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Monitors visitor access
• Updates appointment calendars
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
• Performs other clerical duties as needed, such as filing, photocopying, and collating
• Order and distribute supplies
• Enter all production and production reports (one Saturday per month on predetermined dates)